Terms & Conditions
APPLYING FOR A PLACE ON THE RETREAT
To apply for a place on a retreat, please complete the online Application Form. If you have any problems at all in using this form, then please don't hesitate to contact us via the General Enquiry Form, or feel free to call 07753 541223 and we'll be more than happy to help.
Once you have submitted your application, we will contact you via e-mail shortly afterwards, to acknowledge receipt and take payment of your deposit. We ask for a deposit of £130 at the time of booking. Once your place is confirmed on a retreat this deposit becomes non-refundable, unless a suitable replacement for you can be found (please see our cancellation policy below for more detail). For Wind Quintet Retreats, in the event that we are unable to place you in a workable ensemble, we will issue a refund of your deposit.
Please note that if you are applying as an individual on a Wind Quintet Retreat, it may not be possible for us to confirm your place until we have received more applications from other individual applicants. Once we know that we can place you in a workable, same-standard ensemble, then we will write and let you know. We hope you will understand and bear with us.
The balance of fees must be paid by no later than 31st May 2024. If we do not receive your balance on or before this date, then you will forfeit your place as well as your £130 deposit. Any applications made after 31st May 2024 must be paid for in full, at the time that your place is confirmed.
WHAT DOES THE FEE INCLUDE?
The course fee includes your accommodation, full board (including morning and afternoon tea and coffee), your group tuition and admin costs.
In the case of Wind Quintet Retreats, please note that any individual tuition you may have with one of our tutors is at an additional cost. Currently the fees are £30 for 45 minutes and £40 for an hour.
WHAT IF I HAVE TO CANCEL?
Should you need to cancel, the following cancellation policy regarding refunds will apply:
For cancellations before 4th June 2024 we will be happy to refund your deposit, less a £25 admin fee, provided that a suitable replacement for you can be found. If a suitable replacement can't be found, then the deposit will be non-refundable.
For cancellations between 4th June 2024 and 3rd July 2024 (inclusive) a 50% refund will be made. However, if a suitable replacement for you can be found, then you will receive a full refund, less a £35 admin fee.
For cancellations between 4th July 2024 and 27th July 2024 (inclusive) a 25% refund will be made. However, if a suitable replacement for you can be found, then you will receive a full refund, less a £50 admin fee.
For cancellations from 28th July 2024 onwards no refund of fees will be made. However, if a suitable replacement for you can be found, then you will receive a full refund, less a £60 admin fee.
We strongly advise you to take out insurance to cover you if you need to cancel.
WHAT IF WE HAVE TO CANCEL?
Once we have confirmed your place on a retreat, the above cancellation policy will come into force, except where it becomes necessary for us to cancel a retreat. In the event of cancellation by us before commencement of the course, we will give you as much notice as possible and full fees (including deposits) will be refunded. If the course is cancelled part way through, a percentage of the fee equivalent to the percentage of the course that has already taken place will be payable.
Please note that smoking is not permitted within the buildings of the venue.
On the day of departure, you are politely requested to vacate your room by 10.00am, in order to allow for room preparation for subsequent guests.